Privacy Policy

1. Who we are

Business name: Daisy Chain Bridal
Website: www.daisychainbridal.co.uk
Email: admin@daisychainbridal.co.uk
Address: 34-36 High Street, Spilsby, Lincolnshire.

For the purposes of UK data protection law, Daisy Chain Bridal is the data controller of the personal information you provide to us.

2. Information we collect

We may collect the following information:

Information you provide to us, including your name, email address, phone number, delivery address, billing address, wedding date, appointment details, order details, measurements where needed, and any information you include in messages or enquiries.

Payment information, although card/payment details are usually processed securely by our payment provider and not stored directly by us.

Website information, such as your IP address, browser type, pages visited, device information, and cookie preferences.

Marketing preferences, such as whether you have chosen to receive updates, offers or newsletters from us.

 

3. How we use your information

We use your personal information to:

Process and manage orders for bridalwear, faux flower arrangements, bouquets, arches, centrepieces and related items.

Respond to enquiries and provide customer support.
Book and manage appointments or consultations.
Create, personalise or prepare products where relevant.
Arrange delivery, collection or returns.
Send order confirmations, invoices and service messages.
Improve our website, products and customer experience.
Send marketing emails where you have consented or where we are otherwise permitted to do so.
Comply with legal, tax and accounting obligations.

 

4. Our lawful basis for using your data

We only use your personal information where we have a lawful basis to do so. This may include:

Contract: to process your order, booking or enquiry.

Legal obligation: to keep business, tax and accounting records.

Legitimate interests: to run and improve our business, respond to enquiries, prevent fraud and keep records.

Consent: for optional marketing emails or non-essential cookies where required.

 

5. Marketing

We will only send you marketing emails if you have opted in or where we are legally allowed to do so.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us at admin@daisychainbridal.co.uk.

 

6. Cookies

Our website may use cookies and similar technologies to help the site work, improve performance, remember preferences and understand how visitors use the website.

Some cookies are essential. Others, such as analytics or marketing cookies, may require your consent. 

You can manage cookies through your browser settings or through our cookie banner where available.

 

7. Sharing your information

We may share your information with trusted third parties who help us operate our business, including:

Payment providers.

Delivery and courier companies.

Website hosting providers.

Email marketing platforms.

Accountants, bookkeepers or legal advisers.

IT and security service providers.

We only share the information needed for them to provide their services.

 

8. How long we keep your information

We keep your personal information only for as long as necessary. This may include:

Order and transaction records for accounting and tax purposes.

Customer correspondence for customer service and dispute resolution.

Marketing records until you unsubscribe or withdraw consent.

Where we no longer need your information, we will securely delete or anonymise it.

 

9. Your rights

Under UK data protection law, you may have the right to:

Access the personal information we hold about you.

Ask us to correct inaccurate information.

Ask us to delete your information.

Object to or restrict certain processing.

Withdraw consent where processing is based on consent.

Ask for your information to be transferred to another provider where applicable.

To exercise your rights, contact us at admin@daisychainbridal.co.uk.
You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how we handle your data.
 

10. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration. However, no method of online transmission is completely secure.
 

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.