Terms & Conditions

1. About us

Business name: Daisy Chain Bridal
Website: www.daisychainbridal.co.uk
Email: admin@daisychainbridal.co.uk
Address: 34-36 High Street, Spilsby, Lincolnshire

​

Daisy Chain Bridal sells bridalwear and high-quality faux flower arrangements, including wedding arches, bouquets, centrepieces and related wedding décor.

​
 

2. Products and services

We aim to display our products as accurately as possible. However, colours may appear differently depending on your screen settings.

​

Our products may include:

Wedding dresses.

Bridalwear and accessories.

Faux flower bouquets.

Faux flower arches.

Faux floral centrepieces.

Custom or bespoke floral arrangements.

​

Some items may be handmade, customised or made to order. Small variations may occur, especially with faux floral designs.

​
 

3. Orders

When you place an order, you agree that all information you provide is accurate and complete.

Your order is not confirmed until we have accepted it and, where applicable, received payment or a deposit.

We reserve the right to refuse or cancel an order if:

An item is unavailable.

There has been a pricing or description error.

Payment is not received.

We are unable to fulfil the order for any reason.

 

4. Prices and payment

All prices are shown in pounds sterling unless stated otherwise.

Prices may change at any time, but changes will not affect confirmed orders.

Payment terms will be shown at checkout, on your invoice, or agreed with you in writing.

For custom orders, bridalwear orders or wedding flower arrangements, we may require a non-refundable deposit before work begins.

 

5. Deposits

Where a deposit is required, this secures your order, appointment, date or custom work.

Deposits may be non-refundable once we have started sourcing materials, reserving stock, creating designs, or holding your wedding date. We will explain any deposit terms before you pay.

 

6. Custom and made-to-order items

Custom, personalised or made-to-order items may include bridalwear ordered especially for you, altered dresses, bespoke faux flower arrangements, arches, bouquets or centrepieces created to your requirements.

Please check all details carefully before confirming your order, including colours, measurements, wedding date, quantities, design notes and delivery details.

Once confirmed, custom or made-to-order items may not be cancellable or refundable unless faulty, not as described, or otherwise required by law.

 

7. Delivery and collection

Delivery options, costs and estimated timescales will be confirmed at checkout or in writing.

We will do our best to meet estimated delivery dates, but delays may sometimes occur due to suppliers, couriers or circumstances outside our control.

You are responsible for providing accurate delivery details. We are not responsible for delays or failed delivery caused by incorrect information.

If collection is arranged, you must collect your order at the agreed time and location.

 

8. Returns and cancellations

For online purchases, UK customers are entitled to cancel an order within 14 days after delivery, unless an exemption applies. Businesses must tell customers about this cancellation right.

You must notify us within 14 days of receiving your order if you wish to cancel or return an eligible item.

Returned items must be unused, undamaged, in their original condition and packaging where possible.

You are responsible for return postage unless the item is faulty or not as described.

Refunds for eligible returns will be processed within 14 days of us receiving the returned item or receiving proof that it has been sent back.

 

9. Items that cannot usually be returned

The following items may not be eligible for cancellation or return unless faulty or not as described:

Custom-made or personalised faux flower arrangements.

Made-to-order wedding dresses or bridalwear.

Altered or tailored dresses.

Items made to your measurements or specifications.

Used, damaged or worn items.

Items returned without original packaging where this affects resale.

This does not affect your legal rights.

10. Faulty or damaged items

Please inspect your order as soon as possible after delivery or collection.

If your item is faulty, damaged or not as described, contact us at returns@daisychainbridal.co.uk with photos and your order details.

We may offer a repair, replacement, refund or other suitable solution depending on the issue.

 

11. Bridalwear sizing and alterations

Wedding dress sizing can vary between designers and styles. We are not responsible for size changes after ordering, including changes caused by weight fluctuation, pregnancy or incorrect measurements provided by you.

Alterations are not included unless clearly stated.

If alterations are arranged separately, the terms and cost of those alterations will be confirmed with you.

12. Faux flower arrangements

Faux flower designs may vary slightly depending on stock availability, seasonal supply and the handmade nature of the arrangements.

Where a particular flower, shade or stem is unavailable, we may substitute it with a similar item of equal or greater quality while keeping the overall style as close as possible to the agreed design.

13. Hire items

For hire items, such as arches, arrangements, centrepieces or décor, the hire period, deposit, collection, delivery, setup and return terms will be agreed separately.

You are responsible for hired items while they are in your possession or at your venue.

Charges may apply for late returns, loss, damage, breakage, missing parts or excessive cleaning.

14. Wedding dates and event responsibility

You are responsible for checking that all order details are correct and that your products are suitable for your wedding date, venue and requirements.

We are not responsible for venue restrictions, setup limitations, weather conditions, incorrect measurements, unsuitable display areas, or third-party decisions made by your venue, planner or other suppliers.

15. Website use

You agree not to misuse our website, attempt to gain unauthorised access, upload harmful material, copy our content without permission, or use the website in a way that could damage our business or other users.

All text, images, branding, logos, designs and website content belong to Daisy Chain Bridal or our licensors unless stated otherwise.

 

16. Limitation of liability

We are not responsible for losses that are not reasonably foreseeable, business losses, loss of profit, loss of opportunity, or delays caused by events outside our reasonable control.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

17. Events outside our control

We are not responsible for delays or failure to perform where this is caused by events outside our reasonable control, including supplier delays, courier disruption, severe weather, illness, accidents, fire, flood, strikes, pandemics, or government restrictions.

 

18. Complaints

If you have a complaint, please contact us at:

Email: complaints@daisychainbridal.co.uk

We will aim to respond as soon as reasonably possible and work with you to resolve the issue.

 

19. Governing law

These Terms and Conditions are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you may also have the right to bring proceedings in your local courts.